Delivery Policy

Effective Date: January 16, 2025

At GemsHue!, we are committed to providing you with timely and reliable shipping services. This Delivery Policy outlines the terms and conditions related to the shipment of products purchased from gemsshue.com. By placing an order with us, you agree to the terms outlined below.

1. Shipping Methods

We offer several shipping methods to meet your needs. Shipping options will be available to you at checkout, including standard and expedited options. The available shipping methods will vary depending on your delivery address.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method selected and the destination address.
  • Any additional charges, including taxes or duties, will be the responsibility of the customer and will be clearly outlined before finalizing the purchase.

3. Order Processing

  • All orders are processed during regular business hours, Monday through Friday, excluding holidays.
  • Once your order is placed, it will typically be processed within 1-3 business days. You will receive a confirmation email with tracking details once your order has been shipped.

4. Delivery Times

  • Delivery times vary based on the shipping method and destination.
  • Estimated delivery times will be provided at checkout, but please note that actual delivery times may vary due to factors such as weather, customs delays, or shipping carrier issues.
  • We are not responsible for delays caused by shipping carriers.

5. Shipping Restrictions

  • Currently, we only ship to locations within the United States. For international shipments, please contact customer service for more information on availability and restrictions.
  • Some items may be restricted from shipping to certain locations due to size, weight, or legal restrictions.

6. Address Accuracy

  • It is your responsibility to provide accurate and complete shipping information, including your full address and contact details. Any delays or issues resulting from incorrect or incomplete information will be the responsibility of the customer.
  • If an order is returned to us due to incorrect address details, you may be charged additional shipping fees for reshipment.

7. Tracking Your Order

  • After your order has been shipped, you will receive an email with tracking information so you can follow the progress of your delivery.
  • You can also track your order by visiting the shipping carrier’s website and entering the provided tracking number.

8. Delivery Issues

  • If your order is delayed, lost, or damaged during shipping, please contact us immediately. We will assist you in resolving the issue with the shipping carrier and ensure that the problem is handled as quickly as possible.
  • In the event of lost or damaged items, we will offer a replacement or refund in accordance with our Refund and Returns Policy.

9. Signature Requirement

  • For high-value orders, we may require a signature upon delivery. This ensures that the item is safely delivered to the correct recipient.

10. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer support team:

GemsHue!
2883 Tuna Street, Holcomb, Kansas, United States
Phone: 810-772-4362
Email: info@gemsshue.com