Refund and Returns Policy
Effective Date: January 16, 2025
At GemsHue!, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied with your order, we will gladly accept returns and provide refunds under the terms outlined below.
1. Returns Eligibility
You may return items within 30 days of receiving your order for a full refund, provided the following conditions are met:
- The item is unused, in its original condition, and in the original packaging.
- The item is not a final sale or non-returnable product (such as personalized or custom items).
- The return is initiated within 30 days of receipt.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., cosmetics or perfumes that have been opened or used).
- Gift cards or promotional items.
- Sale or discounted items (unless otherwise specified).
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@gemsshue.com or call 810-772-4362 to request a return authorization.
- Ship the Item: Once your return is authorized, ship the item back to us using a trackable shipping method to the following address: GemsHue!
2883 Tuna Street, Holcomb, Kansas, United States - Condition of the Item: Please ensure the item is securely packaged to prevent damage during return shipping.
4. Refund Process
Once we receive the returned item and verify its condition, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will offer a full refund or replacement at no additional cost to you, including return shipping fees.
7. Contact Us
If you have any questions about returns or refunds, or need assistance with the process, please reach out to our customer support team at:
GemsHue!
2883 Tuna Street, Holcomb, Kansas, United States
Phone: 810-772-4362
Email: info@gemsshue.com
